Customer Service
Welcome to CD Luxury Perfumes – Malaysia’s trusted online store for 100% original, branded perfumes. We’re here to assist you at every step of your shopping journey.
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🔍 Track My Order
Track your parcel using the tracking link sent via email or WhatsApp after your order is shipped.
💡 Didn’t receive tracking info?
Simply reach out to us via WhatsApp or email and we’ll assist you right away. Contact us
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🚚 Shipping Info
Here’s what to expect with your delivery:
• ⏱️ Processing Time: 1–2 working days
• 📦 Delivery Time: 2–4 working days (within Malaysia)
• 🚛 Delivery Partners: NinjaVan, J&T Express, PosLaju
• 💰 Shipping Charges: FREE shipping on all orders 🚚✨
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🔄 Return & Refund Policy
We offer a 7-day return policy from the date of delivery in the following cases:
• 📦 Wrong item received
• 💥 Damaged or defective product
• 📬 Item not as described
✅ Item must be unused and in sealed packaging.
📩 To initiate a return, please contact our support team here.
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❓ Frequently Asked Questions (FAQs)
Q: Are your perfumes 100% original?
✅ Yes! All perfumes are guaranteed authentic and sourced from verified suppliers.
Q: Do you offer Cash on Delivery (COD)?
💵 Yes, we offer COD across all major areas in Malaysia.
Q: Do you ship internationally?
🌍 No, we currently only ship within Malaysia.
Q: How can I cancel or change my order?
📞 Contact us immediately after placing your order through WhatsApp or email.
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📞 Contact Us
Got questions? We’re always happy to help! 👇
• 📧 Email: cdperfumeshopify@gmail.com
• 📱 WhatsApp: +60 19-878 2456
• 📷 Instagram: @cdluxuryperfumes.store
• 🕒 Customer Hours: Monday – Saturday | 10:00 AM – 6:00 PM
⏳ We typically respond within 1–2 working hours.
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🏢 About Us
At CD Luxury Perfumes, our mission is simple — bring you the best designer fragrances at prices you’ll love.
• 🌟 Over 10,000+ happy customers
• 🚚 Fast delivery across Malaysia
• 🛡️ Sealed, original packaging
• 💯 100% authenticity guaranteed